Refund policy
All sales are final. Please review our policies below.
10-Day Couch Satisfaction Guarantee:
We offer a one-time exchange or store credit within 10 days of delivery or pickup for our couches.
Conditions:
- Couch must be in the same condition as delivered or picked up
- Delivery fee is non-refundable
- Pickup orders must be returned to our warehouse
We do not accept returns or exchanges beyond the 10-day period under any circumstances.
Fees:
- $150 cleaning/restocking fee
- For returns requiring pickup: $150 pickup fee within 80 km (outside this radius, the fee will vary based on location)
- For exchanges: a redelivery fee applies based on the delivery option selected
Before You Order:
To avoid any issues, we strongly recommend that you:
- Review product photos and descriptions carefully
- Inquire about any uncertainties
- Confirm your measurements (doorways, stairwells, elevators, hallways, etc.)
Did Not Fit (Local Delivery):
If the product does not fit into your home upon delivery, we will take it back; however, a delivery attempt fee of $119 is non-refundable.
Cancellations:
- Orders may be cancelled with at least 48 hours’ notice before the scheduled delivery for a refund.
- 3% card processing fee will apply if your payment method was via credit card.
- Cancellations within 48 hours are subject to a $100 cancellation fee. In addition, 3% card processing fee will apply if your payment method was via credit card.
- Once a delivery attempt has been made, the order is only eligible for store credit or exchange.
If you have any questions or concerns, feel free to contact us directly.