Refund policy

All sales are final — no refunds. Store credit and exchange options are outlined below.

10-Day Couch Satisfaction Guarantee
We offer a one-time exchange or store credit within 10 days of delivery or pickup on in-stock couches. Custom & made-to-order items and non-couch items are not eligible.

Conditions:

• Couch must be in the same condition as delivered or picked up
• Delivery fee is non-refundable
• Pickup orders must be returned to our warehouse

We do not accept exchanges or offer store credit beyond the 10-day period under any circumstances.

Fees:

• $150 cleaning/restocking fee
• $150 pickup fee within 80 km of our showroom (outside this radius, fees vary by location)
• Exchanges: a redelivery fee applies based on the delivery option selected

Damage on Delivery
Please inspect your order at delivery or pickup. Any damage or defects must be reported within 48 hours with photos.

Before You Order
To avoid any issues, we strongly recommend that you:

• Review product photos and descriptions carefully
• Ask about anything you're unsure of
• Confirm your measurements (doorways, stairwells, elevators, hallways, etc.)

Did Not Fit
If the item does not fit into your home at delivery, we will take it back and issue store credit, minus a non-refundable $120 delivery attempt fee.

Cancellations

• Custom & made-to-order items: Custom orders may be cancelled before delivery; however, 50% of the order total is non-refundable. The remaining 50% will be issued as store credit.
• In-stock items: In-stock orders may be cancelled for 100% store credit with at least 48 hours' notice before scheduled delivery or pickup. Cancellations within 48 hours are subject to a $120 fee, deducted from the store credit.

 

If you have any questions or concerns, feel free to contact us directly.