Refund policy
All sales are final — no refunds. Store credit and exchange options are outlined below.
10-Day Couch Satisfaction Guarantee
We offer a one-time exchange or store credit within 10 days of delivery or pickup on in-stock couches. Custom & made-to-order items are not eligible. Online-only items are covered by the Online-Only Items section below.
Conditions:
- Couch must be in the same condition as delivered or picked up
- Delivery fee is non-refundable
- Pickup orders must be returned to our warehouse
We do not accept exchanges or offer store credit beyond the 10-day period under any circumstances.
Fees:
- $150 cleaning/restocking fee
- $150 pickup fee within 80 km of our showroom (outside this radius, fees vary by location)
- Exchanges: a redelivery fee applies based on the delivery option selected
Online-Only Items
Online-only items ship to you new in the manufacturer's box. They are not stocked in our showroom and are not handled, cleaned or inspected by us before they reach you.
- Unopened: an online-only item may be returned within 10 days of delivery for store credit, provided the box has not been opened and the factory seal is intact.
- Opened: once the box has been opened the item is final sale. No store credit, exchange or refund.
- Return shipping on an unopened item is the customer's responsibility. The original delivery or shipping charge is non-refundable.
- The 10-Day Couch Satisfaction Guarantee above applies to couches only and does not extend to online-only items.
- Items that arrive damaged or defective are covered under Damage on Delivery below. Report within 48 hours with photos.
Please confirm your measurements before you open the box.
Damage on Delivery
Please inspect your order at delivery or pickup. Any damage or defects must be reported within 48 hours with photos.
Before You Order
To avoid any issues, we strongly recommend that you:
- Review product photos and descriptions carefully
- Ask about anything you're unsure of
- Confirm your measurements (doorways, stairwells, elevators, hallways, etc.)
Did Not Fit
If the item does not fit into your home at delivery, we will take it back and issue store credit, minus a non-refundable $120 delivery attempt fee.
Cancellations
- Custom & made-to-order items: Custom orders may be cancelled before delivery; however, 50% of the order total is non-refundable. The remaining 50% will be issued as store credit.
- In-stock items: In-stock orders may be cancelled for 100% store credit with at least 48 hours' notice before scheduled delivery or pickup. Cancellations within 48 hours are subject to a $120 fee, deducted from the store credit.
If you have any questions or concerns, feel free to contact us directly.